Frequently Asked Questions
king11 Answers to All Your Questions Right Here
From opening an account to withdrawing via bKash, from cricket betting to claiming bonuses — find detailed answers to any question you have about king11 on this page.
king11 has compiled the most common questions from players in Bangladesh. Below you will find questions and answers arranged in five categories — account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If your question is not listed below, contact our support team in Bengali via 24/7 live chat.
ACCOUNT & REGISTRATION
Account and Registration
To open an account at king11, you need an active mobile number and a valid email address. You can easily create an account by filling in the registration form with your name, date of birth and password. Keep in mind that king11 is only for users aged 21 and above — providing your correct date of birth during registration is mandatory.
Yes, king11 verifies your identity to ensure secure transactions. You will generally need to submit a photo of your National ID (NID) or passport. Once verification is complete, withdrawals and large transactions become fully available. Contact our 24/7 live chat for assistance.
Click the "Forgot your password?" link on the king11 login page. Enter your registered mobile number or email and a verification code will be sent to you. Once you enter the code correctly, you will be able to set a new password. If you have trouble, contact live chat support directly.
No. Only one account per person is allowed at king11. Creating multiple accounts risks bonus cancellation and account suspension. We enforce this rule strictly to maintain fair play.
Yes, you can change your registered mobile number and email from account settings. For security, you will need to verify your identity using your existing details before making any changes. If you run into issues, reach out at [email protected] or via live chat.
DEPOSITS & WITHDRAWALS
Deposits and Withdrawals
king11 supports the most popular mobile banking methods in Bangladesh: bKash, Nagad, Rocket and Upay. Both deposits and withdrawals are available through all four methods. The minimum deposit amount for each method is ৳100.
Deposits made via bKash or any other supported method are generally credited to your king11 balance instantly. If there is a delay for any reason, wait a few minutes and if needed contact live chat with your transaction reference number.
Withdrawals from king11 to Nagad or any other mobile banking service typically take 10 to 45 minutes to process. In most cases it completes even faster. There may be slight delays during peak banking hours.
The minimum withdrawal amount at king11 is ৳500. The maximum limit depends on your account level and verification status. If your balance is below ৳500, you cannot submit a withdrawal request — so keep playing and build up your balance.
king11 does not charge any transaction fees. However, bKash, Nagad, Rocket or Upay may apply their own service charges — please confirm this in your mobile banking app. Transparent transactions are a commitment of king11.
Yes, the Rocket service from Dutch-Bangla Bank is fully supported at king11. On the deposit page, select "Rocket", enter your Rocket number and amount, then confirm with your PIN. Minimum deposit is ৳100.
GAMES & GAMEPLAY
Games and Rules
To bet on BPL or any other cricket tournament, log in to king11 and go to the cricket section. Choose your series and match, select a market (such as match winner, total runs or toss) and set your stake. Once you confirm the bet slip, your bet is active.
Yes, king11 offers live (in-play) betting. Odds update in real time during the match. Live betting is available for T20, IPL, BPL, ICC tournaments and other major international matches. Make decisions quickly as live odds change fast.
RTP (Return to Player) is the percentage of every ৳100 wagered that a game theoretically pays back over the long term. It is a statistical average — results can vary in the short term. A higher RTP means a relatively better chance of returns, but it is not a guarantee of winning.
Yes, king11 is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser. All games, deposits, withdrawals and account management are easy to use on mobile — no separate app download needed.
king11 Casino features live table games from top providers including Evolution Gaming and Ezugi. Some tables have Bengali or Hindi-speaking dealers. Multiple games are available including live baccarat, roulette, blackjack and Teen Patti.
Yes, all games at king11 run on independently tested Random Number Generator (RNG) technology. Games from international-standard providers including Pragmatic Play, PG Soft, JILI and Spribe are audited regularly, ensuring fair outcomes.
BONUSES & PROMOTIONS
Bonuses and Promotions
A 100% bonus up to ৳15,000 is available on your first deposit with a new account. Example: deposit ৳1,000 and you get an extra ৳1,000 bonus, making your total balance ৳2,000. To receive the bonus, activate the bonus offer before making your first deposit after creating your account.
The wagering requirement for the king11 welcome bonus is 20x. This means if you receive a ৳1,000 bonus, you need to place a total of ৳20,000 in bets before you can withdraw. You can meet this requirement step by step by playing across different games. Bonus wagering generally applies to slots and casino games.
You are automatically enrolled in the VIP program by playing at king11. There are five tiers — from Bronze to Diamond. Each tier offers weekly cashback: 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum and up to 1.0% at Diamond. The more you play, the higher the tier you can reach.
Yes, king11 VIP cashback is credited automatically to eligible accounts on a weekly basis. No separate application is needed. You will see the cashback in your wallet at the designated time each week. Read the terms and conditions for full details.
A bonus may be cancelled in cases of creating multiple accounts, registering with false information, violating bonus terms or engaging in fraudulent activity. If you play honestly and follow the rules, there will be no issues with your bonuses. If in doubt, ask us in live chat.
SAFETY & RESPONSIBLE GAMING
Security and Responsible Gaming
Yes. king11 protects all your personal and financial information with SSL encryption. We never sell your information to third parties. Read our privacy policy for full details.
Yes, king11 is strictly for users aged 21 and above only. Registration or gaming by minors is strictly prohibited. We do not compromise on age verification. Parents can use parental control software to prevent children from accessing this site.
Yes. king11 offers a self-exclusion feature. If you feel that gaming is getting out of control, contact us via live chat or at [email protected] — we can temporarily close your account for a set period. Responsible gaming is our priority.
Yes, as part of responsible gaming king11 allows you to set daily, weekly or monthly deposit limits. Setting these limits makes it easier to play within your own budget. Contact support if you want to change your limit.
king11 offers 24/7 live chat support in Bengali. Click the live chat button on any page and you will get help right away. You can also reach us by email at: [email protected]. We are ready to help at any time, day or night.
If gaming becomes a problem rather than a source of enjoyment, do not hesitate to seek help. king11's support team can arrange self-exclusion and other forms of assistance for you. Visit our responsible gaming page for more information and guidance.
Still have questions?
Our 24/7 Bengali support team is always by your side.
Contact us via live chat or email — and get a quick response.
Support email: [email protected] | Available around the clock (BST, UTC+6)