king11's Privacy Policy

Introduction and Scope

king11 ("we", "our", "platform") is an online gaming platform operated for players in Bangladesh. We are deeply committed to protecting the privacy of our users.

This privacy policy applies to the king11 website (https://king11.cam), the mobile application, and all related services. By using our services, you are considered to have agreed to the terms of this policy.

Our platform is for users aged 21 and above only. We do not knowingly collect information from minors. If we are informed that we hold information belonging to a minor, we will delete it immediately.

Information Collection

king11 collects user information through various methods. Below is a detailed description of the types of information we collect.

2.1 Information Provided Directly

When you register on our platform or use our services, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Preferred language and currency (Taka — BDT)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)

2.2 Automatically Collected Information

The following information is collected automatically when you browse our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Page visit time, date, and duration
• Referrer URL (the page you came from)
• Cookies and local storage data
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as payment processors, identity verification agencies, or fraud prevention service providers. This information is used to ensure the security and quality of our services.

Purpose of Using Information

king11 uses collected information only for specific and legitimate purposes. We process your information for the following reasons:

3.1 Service Operation and Improvement

• Creating, managing, and verifying your account
• Processing deposits, withdrawals, and transactions
• Providing gaming services, bonuses, and promotions
• Resolving technical issues on the platform
• Improving the user experience

3.2 Security and Compliance

• Identity verification and age confirmation (21+)
• Preventing fraud, money laundering, and illegal activity
• Detecting multiple accounts
• Maintaining platform security
• Complying with applicable laws and regulations

3.3 Communication and Customer Support

• Providing 24/7 live chat support
• Sending important notifications related to your account
• Providing information on responsible gaming
• Informing you about promotional offers and new services (if you have given consent)

3.4 Analysis and Research

We use anonymous and aggregated data to analyse platform performance and to understand user needs. No individual can be identified from this analysis.

Information Storage and Security

king11 follows industry-standard security measures to protect user information. Our security framework includes the following steps:

4.1 Technical Security

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption
• Data Encryption: Stored sensitive information is kept in encrypted form
• Firewall: Advanced firewall systems prevent unauthorised access
• Secure Servers: Data is stored on dedicated secure servers
• Regular Audits: Regular review and testing of security measures

4.2 Organisational Security

• Only staff who need access are given access to personal information
• All staff are trained on data protection
• Work is conducted under strict confidentiality agreements

4.3 Data Retention Period

We retain your information for as long as it is needed to provide our services or to meet legal obligations. Even after an account is closed or deleted, certain information may be retained for a specified period for legal, regulatory, and fraud prevention purposes.

Sharing Information with Third Parties

king11 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted third parties who carry out specific services on our behalf. These include:

• Payment processors (bKash, Nagad, Rocket, Upay)
• Identity verification and KYC service providers
• Fraud prevention and risk assessment agencies
• Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi)
• Cloud hosting and IT services

All of these partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

We may be required to disclose information to meet legal obligations or in response to legitimate requests from government or legal authorities. In such cases we will provide only the minimum information necessary.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such a situation we will notify you in advance and the same privacy standards will be maintained.

5.4 International Data Transfers

Some of our service providers may be located outside Bangladesh. In such cases we ensure that information is transferred in accordance with international-standard data protection agreements.

Cookies and Tracking

king11 uses cookies and similar tracking technologies on our website and app. These help us improve the quality of our services and personalise your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the core operation of the platform, such as maintaining login sessions
• Functionality Cookies: Remember your preferences and settings (language, game preferences)
• Analytics Cookies: Collect platform usage statistics to help with improvement
• Security Cookies: Used to prevent fraud and cyber attacks

6.2 Controlling Cookies

You can disable non-essential cookies by changing your browser settings. Please note, however, that disabling certain cookies may prevent some platform features from working properly.

6.3 Local Storage

In addition to cookies, we also use browser local storage technology, which helps improve game progress tracking and application performance.

Your Rights

king11 respects each user's rights regarding their information. Under our privacy policy you enjoy the following rights:

7.1 Right to Know

You have the right to know what information we hold about you. To find out, please contact our support team.

7.2 Right to Correct Information

If the information on your account is incorrect or incomplete, you have the right to correct or update it. This can be done through account settings or by contacting us.

7.3 Right to Erasure

In certain circumstances, you may request that your personal data be deleted. However, due to legal and regulatory obligations, some data may not be erasable before a specified retention period.

7.4 Right to Object to Processing

You may object at any time to the use of your data for marketing or promotional communications. We will act on your request as quickly as possible.

7.5 Right to Data Portability

You may request your personal data in a structured, commonly used format.

Privacy of Minors

king11 operates with full responsibility. Our platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21.

We follow an age verification process at the time of registration. If it comes to our attention that a minor has registered on our platform, we will:

• Immediately suspend the account in question
• Permanently delete all collected data
• Cancel any transactions made and arrange a refund of any deposited funds

If you believe a minor is using our platform, please contact us.

Policy Changes

king11 may update this privacy policy from time to time. We will publish any changes on this page as they take effect and update the "Last Updated" date accordingly.

For significant changes, we will notify you by email or via an in-platform notification. Continued use of our platform after the updated policy takes effect will be considered your acceptance of the new policy.

We recommend that you visit this page regularly and stay informed about any changes to the policy.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our data protection team will handle all your matters with care.

Contact Methods

• Live Chat: 24/7 support in Bengali — use the live chat option on our website
• Email: [email protected]

We handle all privacy-related requests and complaints on a priority basis and are committed to responding as quickly as possible.